Our Commitment
FLY4 Airlines is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when:
- You visit our website fly4airlines.com (the “site”).
- You purchase a charter flight ticket from us or one of our business partners.
- You are a business partner of FLY4 Airlines.
Please read this Privacy Notice carefully. By accessing or using the site or our services, you agree to be bound by the terms and conditions described in this Privacy Notice.
Information We Collect
We may collect personal information from you when you interact with our site or FLY4 Airlines as a company. This may include:
- Information you provide voluntarily, such as your name, email address, phone number, and any other information you choose to provide when filling out forms on the site.
- Information automatically collected when you visit the site, such as your IP address, browser type, operating system, referring URLs, and other usage information.
- Information we collect when you purchase a charter flight ticket with us.
- Information you provide on request as part of our KYC to comply with Schedule 2 of the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010.
How We Use Your Information
We may use the information we collect for various purposes, including:
- To provide, maintain, and improve our site and services.
- To communicate with you, including responding to your inquiries and providing customer support and product or service information.
- To detect, prevent, and address technical issues and security vulnerabilities.
- For the booking, boarding, reservations, check-in, and flight with us.
- For the offers and services, you have requested.
- For the processing of transactions in the event of damaged/lost baggage and irregular flights.
- For handling complaints and inquiries from passengers.
- For fraud prevention, conducting internal audits, establishing security, and managing legal and other claims.
Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
- With your consent.
- To comply with legal obligations or respond to lawful requests from government authorities.
- To protect our rights, property, or safety, or the rights, property, or safety of others.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.
Your Choices
- You may choose not to provide certain personal information.
- You can manage your cookie preferences through your browser settings.
- You can update or correct your personal information by contacting us.
Your Data Protection Rights
Under applicable data protection regulations, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information we may hold.
- Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us if you wish to make a request.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Notice on our website.
Contact Us
If you have any questions or concerns about this Privacy Notice or our data practices, please contact us at dataprotectionoffice@fly4airlines.com or by post addressed to Data Protection Officer, Fly4 Airlines Green Ltd, Regus Santry, Block B, The Crescent Building, Northwood, Santry, Dublin 9, D09 C6X8, Ireland.